Refund policy

At KORAS, customer satisfaction is our top priority. If you're eligible for a refund, we ensure the process is fast, fair, and transparent.

Exchange Policy

  • Request within 3 days of delivery

    Allowed for size issues, color mismatch, wrong product or defective products.

  • Item must be unused & with original tags

  • Delivery charge applies for exchange

No Refunds

  • No refunds after purchase is accepted

  • Please check product details & sizes before order

Return at Delivery

  • Items can only be returned at delivery, in front of courier personnel

  • Customer must pay delivery charge for return parcel.

  • Once accepted, parcels cannot be returned later. (Exchange possible)

Non-Exchangeable

  • Innerwear / undergarments

  • Customized or limited-edition items

How to Exchange

  1. Contact Customer Support within 3 days

  2. Provide order number & place EXCHANGE request

  3. Our team will arrange the exchange delivery

 

  • KORAS Advise: Always check your parcel in front of delivery personnel.

✅ Refund Eligibility
Refunds are issued when:
  • The item is returned successfully under our return policy.
  • The item is out of stock or canceled by the seller.
  • The order is canceled before shipment.
  • You receive a defective or wrong item and choose not to get a replacement.
✅ Refund Method
Refunds are processed via:
  • Original payment method (Online/Mobile Banking, Cards)
  • Mobile banking (for Payment by card orders)
  • KORAS  Wallet/Store Credit (optional)
⏱️ Refund Timeline
  • Refunds are processed within 7–10 business days after item verification or cancellation approval.
  • Delays may occur due to bank or payment gateway processing times.
ℹ️ Important Notes
Shipping and handling fees are non-refundable (except in cases of seller error or damaged products).

KORAS reserves the right to withhold refunds if return conditions are not met.

Need help with your refund?
Please email us at support@koras.com.bd or reach out through whatsapp at +88 019977 08822